金牌澳门平台

Skip to main content

Breadcrumb

CIT HelpDesk

Need Technical Assistance?

phone

Call the Helpdesk

(585) 245-5588

mail

library_books

Available 24/7

person

Available M-F 8am-4pm

About the CIT HelpDesk

A picture of the CIT HelpDesk in Milne library.  A student is being assisted at the desk while 2 3D printers work in the backgroundCIT has friendly and helpful staff located at the HelpDesk desk in Sturges 120. The HelpDesk provides technical support for the SUNY Geneseo community including:

  • Network setup (including WiFi & VPN)
  • Adding printers
  • Academic software installation
  • Sign-out and support technology available for loan
  • Answering general computer questions

HelpDesk staff are not able to perform hardware repair or troubleshooting, OS installation, data recovery, or malware removal. Protect your technology investment by seeking in-warranty assistance from your computer manufacturer or Authorized Service Providers. CIT does not officially partner with any third parties for student repairs. The closest Apple Authorized Service Provider is the .

For more information about the services available from the CIT HelpDesk or other technology questions, call 585-245-5588, stop by the HelpDesk, , or send an email to helpdesk@inbhpnet.com

Technology Support for Departments

Each academic department is part of a cluster that is supported by a Technology Support Professional (TSP). Your TSP can assist you with all desktop computing needs. Contact the CIT HelpDesk at (585) 245-5588金牌澳门平台 to place a request for your TSP.

Supported Software & Hardware

Please visit the below "Supported" lists often as they are updated to reflect new technology and older technology no longer supported by CIT. Note: These lists are only for "college owned" equipment or tenants expecting service from CIT (if granted). CIT does not support personally owned equipment for faculty and staff.

Reference:

Helpful Links

  •  - lookup the status of your computer service or enter a new ticket (use your Geneseo email username and password to log in)
  •  - This page has helpful information for students bringing computers and other technology into the residence halls.
  • - during Office Hours, connect with a professional staff member to receive assistance
  •  - check your printing account balances online
  •  - Self Help guides are designed to assist users in getting started with CIT services and supported applications
  • ResNet - Student computing in the residence halls
  • Student Job Opportunities - view and apply for open student employee positions
  • Technology Facilities - computer lab locations and open hours