Need Technical Assistance?
Available M-F 8am-4pm
About the CIT HelpDesk
CIT has friendly and helpful staff located at the HelpDesk desk in Sturges 120. The HelpDesk provides technical support for the SUNY Geneseo community including:
- Network setup (including WiFi & VPN)
- Adding printers
- Academic software installation
- Sign-out and support technology available for loan
- Answering general computer questions
HelpDesk staff are not able to perform hardware repair or troubleshooting, OS installation, data recovery, or malware removal. Protect your technology investment by seeking in-warranty assistance from your computer manufacturer or Authorized Service Providers. CIT does not officially partner with any third parties for student repairs. The closest Apple Authorized Service Provider is the .
Technology Support for Departments
Each academic department is part of a cluster that is supported by a Technology Support Professional (TSP). Your TSP can assist you with all desktop computing needs. Contact the CIT HelpDesk at (585) 245-5588金牌澳门平台 to place a request for your TSP.
Supported Software & Hardware
Please visit the below "Supported" lists often as they are updated to reflect new technology and older technology no longer supported by CIT. Note: These lists are only for "college owned" equipment or tenants expecting service from CIT (if granted). CIT does not support personally owned equipment for faculty and staff.
- - lookup the status of your computer service or enter a new ticket (use your Geneseo email username and password to log in)
- - This page has helpful information for students bringing computers and other technology into the residence halls.
- - during Office Hours, connect with a professional staff member to receive assistance
- - check your printing account balances online
- - Self Help guides are designed to assist users in getting started with CIT services and supported applications
- ResNet - Student computing in the residence halls
- Student Job Opportunities - view and apply for open student employee positions
- Technology Facilities - computer lab locations and open hours